illustrator si blocca quando apro i file

[Mari24251433obsk]

illustrator si blocca quando apro i file e quando provo a creare un nuovo documento

[marliton]

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

[Anshul_Saini]

Hi @Mari24251433obsk,

We are sorry for the trouble. Several users have reported this issue. Would you mind sharing a few more details like:

• The exact version of macOS & Illustrator
• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it into a private message.

This information will help us investigate the issue further. We will be looking forward to your response.

Also, let us know if the resetting preferences as suggested by @marliton helps or not.

Thanks & Regards,

Anshul Saini

[MARIA JOSE35010450va94]

Anche a me si blocca Illustrator. Praticamente non funziona il menù principale.

Ho un Mac Studio, 32 Gb di memoria, Appel M1 Max.

Adobe Illustrator 2023, ho un abbonamento Creative Cloud.

Grazie se mi potete aiutare.

[Anshul_Saini]

Hi @MARIA JOSE35010450va94,

I'm sorry to hear that you're experiencing issues with Adobe Illustrator on your Mac Studio. Here are some steps you can take to address the problem:

• Make sure you are using the latest version of Adobe Illustrator. You mentioned Illustrator 2023; consider updating to the latest version 2024 (v28.1) if you haven't already.

• If Illustrator continues to crash, submit crash reports to Adobe. Follow the steps outlined in this help article. Use the email address with which you have signed on to the community so we can locate the crash report.

Also, please share a screenshot or screen recording demonstrating what is actually happening for better understanding.

Looking forward to your response.

Best,

Anshul Saini