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illustrator si blocca quando apro i file

New Here ,
Apr 29, 2022 Apr 29, 2022

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illustrator si blocca quando apro i file e quando provo a creare un nuovo documento

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Adobe
Community Expert ,
Apr 29, 2022 Apr 29, 2022

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi @Mari24251433obsk,

 

We are sorry for the trouble. Several users have reported this issue. Would you mind sharing a few more details like:

 

 

This information will help us investigate the issue further. We will be looking forward to your response.

 

Also, let us know if the resetting preferences as suggested by @marliton helps or not.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jan 24, 2024 Jan 24, 2024

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Anche a me si blocca Illustrator. Praticamente non funziona il menù principale.

Ho un Mac Studio, 32 Gb di memoria, Appel M1 Max.

Adobe Illustrator 2023, ho un abbonamento Creative Cloud.

Grazie se mi potete aiutare.

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Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

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Hi @MARIA JOSE35010450va94,

 

I'm sorry to hear that you're experiencing issues with Adobe Illustrator on your Mac Studio. Here are some steps you can take to address the problem:

  • Make sure you are using the latest version of Adobe Illustrator. You mentioned Illustrator 2023; consider updating to the latest version 2024 (v28.1) if you haven't already.

  • If Illustrator continues to crash, submit crash reports to Adobe. Follow the steps outlined in this help article. Use the email address with which you have signed on to the community so we can locate the crash report.

 

Also, please share a screenshot or screen recording demonstrating what is actually happening for better understanding.

 

Looking forward to your response.

 

Best,

Anshul Saini

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