Illustrator Startup Issue with Spinning Color Wheel

[huanc83782886]

Hi,

On my M2 Max MacBook, when I launch Illustrator, the startup screen consistently shows a spinning color wheel until the process completes. Is this normal?

As far as I know, my computer is not experiencing any other issues, and it is a new device. How can I resolve this matter?

Thank You.

[Monika Gause]

 Is your internet connection working well?

Anything blocked by a firewall or any antivirus settings that could slow down things?

What are the hardware specifications?