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Illustrator Startup Issue with Spinning Color Wheel

New Here ,
Nov 13, 2023 Nov 13, 2023

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Hi,

On my M2 Max MacBook, when I launch Illustrator, the startup screen consistently shows a spinning color wheel until the process completes. Is this normal?

As far as I know, my computer is not experiencing any other issues, and it is a new device. How can I resolve this matter?

 

Thank You.

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Adobe
Community Expert ,
Nov 13, 2023 Nov 13, 2023

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 Is your internet connection working well?

Anything blocked by a firewall or any antivirus settings that could slow down things?

 

What are the hardware specifications?

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