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Hello,
So I was able to use Illustrator until about a week ago. Now, when I go to open the app, I am prompted to start a free trial. This is incredibly confusing to me and I am not even sure how to troubleshoot this. Some more background:
I am at a loss. Like why was I be able to use Illustrator before but not now? Since I will be using Illustrator frequently, I thought I was purchasing yearly access to it - not just a trial.
Please help!!!
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This is a user to user forum. Since your issue is about your account you will have to contact the Adobe Help Center at https://helpx.adobe.com/support.html