Illustrator throws an error.

[Надежда24285439njrk]

Good afternoon, I started using illustrator,
 and it gives me a 404 error, I install the trial version, but it does not install it.

[kevin stohlmeyer]

How are you installing? Have you downloaded the Creative Cloud Desktop app first?

https://creativecloud.adobe.com/en/apps/download/creative-cloud

[Anshul_Saini]

Hi @Надежда24285439njrk,

We are sorry for the trouble. Generally, Error code 404 indicates that the required OS component is missing.

In addition to the question asked by @kevin stohlmeyer I would request you to confirm the OS (WIndows/ Mac) and its build no. Also, please share the screenshot of the error.

On windows, this issue is fixed by OS update or reinstalling/ repairing the Visual C++ Redistributable package.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini