Illustrator throws an error.

New Here ,
May 02, 2022 May 02, 2022

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Good afternoon, I started using illustrator,
and it gives me a 404 error, I install the trial version, but it does not install it.

 

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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How are you installing? Have you downloaded the Creative Cloud Desktop app first?

https://creativecloud.adobe.com/en/apps/download/creative-cloud

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hi @Надежда24285439njrk,

 

We are sorry for the trouble. Generally, Error code 404 indicates that the required OS component is missing.

In addition to the question asked by @kevin stohlmeyer I would request you to confirm the OS (WIndows/ Mac) and its build no. Also, please share the screenshot of the error.

 

On windows, this issue is fixed by OS update or reinstalling/ repairing the Visual C++ Redistributable package.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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