Illustrator Thumbnail Preview Not Showing Images

New Here ,
Mar 14, 2019 Mar 14, 2019

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Preview.jpgI REALLY need someone's help. I bought a new MacBook pro a couple of weeks ago and have had nothing but issues with my Illustrator since. I was running the 2019 version when I switched laptops but have had to downgrade back down to the 2018 version because the 2019 version was so laggy. I'm still having lag issues but it's not as bad. But now I have a new problem. If I search files, whether its in Illustrator or just a finder folder, I used to be able to highlight a file and hit the space bar to see a preview of my artwork, so I could then scroll through the files and open the one I want. Now, I can't see anything other than the Ai logo box. HOW DO I FIX THIS? This is literally costing me so much time as I often need to refer to other jobs for a logo or text.

Any suggestions would be much appreciated. jhgraphicdesign@icloud.com

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correct answers 1 Correct answer

Community Expert , Apr 15, 2019 Apr 15, 2019

Have the files been saved with PDF compatiblity?

It's the PDF where Mac OS draws the preview from.

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Community Beginner ,
May 19, 2020 May 19, 2020

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I was having the same issue as everyone else, but only on one machine, so I did some digging. I found that years ago I’d installed a Quicklook extension in ~/Library/QuickLook called EPSQLPlugin.generator (from back when the Adobe suite didn’t natively support QuickLook). Once I removed that, all was back to normal.

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Community Beginner ,
May 20, 2020 May 20, 2020

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Thanks for the info. I tried that option but could not find (in any search or through the thread) the EPSQLPlugin.generator. I am glad it worked for you and thanks for sharing your experience. It does give me clues though--am continuing the quest:)

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Community Beginner ,
May 20, 2020 May 20, 2020

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You can also try:

qlmanage -m

in the command line to see what the QuickLook server knows about, and what it's using to generate the previews.

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Community Beginner ,
May 20, 2020 May 20, 2020

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Thanks so much:) Forgive my ignorance...What am I looking (or not looking) for? I see only 2 com.adobe generators for ai:

com.adobe.illustrator.ait-template -> /Library/QuickLook/SneakPeek Pro.qlgenerator (1.6.1 (v71))

com.adobe.illustrator.ai-image -> /Users/Theo/Library/QuickLook/DropboxQL.qlgenerator (5)

 

Screen Shot 2020-05-20 at 15.01.31.pngScreen Shot 2020-05-20 at 15.02.01.png

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Community Beginner ,
May 22, 2020 May 22, 2020

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Yeah, you'd be looking for anything that might affect the rendering of the Illustrator icons and previews. It's interesting that Dropbox has one. And I've never heard of SneakPeek Pro.qlgenerator before. In fact, googling for it, this page shows up at the second result. You could always try moving those generators out of their respective Quicklook folders, type:

 

qlmanage -r

 

to restart Quicklook and see if things are any better. You can move them back into their  folders if it doesn't help.

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Community Beginner ,
May 26, 2020 May 26, 2020

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Surprisingly, removing 2 qlgenerators (including SneakPeek Pro.qlgenerator) seemed to kickstart the ai preview (not icon preview) but am super happy that the preview now works....going to save me a ton of time and not have to switch to Bridge.

Thanks for your useful suggestions. really appreciated.

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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This worked for me. it was sneakpeekpro causing the issues!

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Community Beginner ,
Sep 09, 2020 Sep 09, 2020

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I never got updates - so glad I checked back. Removing sneakpeekpro worked for me as well! Thank you so much for the info!!! 

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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I completely forgot about that QuickLook extension. All good now, thanks.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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THANK YOU! I've been trying to resolve this issue for ages and this was exactly the solution, and i never would have thought of it had you not mentioned it! Thank you so much.

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New Here ,
May 27, 2021 May 27, 2021

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My problem was the DropboxQL.qlgenerator. Go to "Go" in finder bar. Press option button to give you the Library option. Go to Library/Quicklook folder and remove DropboxQL.qlgenerator. That fixed it for me. Thanks to those that directed me to this folder. Big time save for me!

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Fixed for me, thank you!

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Community Beginner ,
Jan 06, 2022 Jan 06, 2022

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this is the correct answer

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Explorer ,
Jun 02, 2021 Jun 02, 2021

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CocothumbX is an app that generates custom icons based on the contents.

Too bad is only for 32bit : (

https://www.macupdate.com/app/mac/17460/cocothumbx

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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I had several QuickLook generator files in my Library in the Quicklook folder. I threw them all away and then shut down and restarted my iMac. Gallery view now works as it should. Running Mac OS Catalina and the latest Illy.

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Explorer ,
Jun 16, 2021 Jun 16, 2021

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Oh, that's great news.

Please take a look below at the quicklook files I currently have...Maybe you could shine a light on this.

(Without derailing this thread)... There was a time when I also tried to fix quicklook so I could preview Quicktime Animation formatted movies but I could never get that working either.

 

Thanks,

 

 

 

Screen Shot 2021-06-16 at 1.25.02 PM.png

Screen Shot 2021-06-16 at 1.25.59 PM.png

Screen Shot 2021-06-16 at 1.26.40 PM.png

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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I would move all of them into a new folder on your desktop. Then quit all apps and restart the Mac. See if Illy now shows the prevew in Gallery mode. If other apps start to give you trouble, move the QL generator files back into the folder they came out of one at a time and restart. That should find the ones you need to move to the trash. IIRC, I only had three in my QL folder, one of which was sneakpeek. I see someone else in this thread got rid of that one and it did the trick.

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Oh, wow. I finally just (compressed and) got rid of all the old files in my /Library/QuickLook folder and now suddenly the AI previews word, as does QuickLook (via pressing the spacebar) -- wonderful to have all this back -- hope this helps a few others of you!!

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Simply place the file containing the Ai images into Adobe Bridge and you can view them in Bridge.

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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After many months of trying different methods, I finally solved it by deleting old versions of Illustrator.

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