Hey @Gustavo29938608jlr7,
We're sorry to hear that dragging an image from the desktop to Illustrator causes your PC to crash and restart. Let's try to troubleshoot this issue and identify the possible cause.
It's helpful to have the image you're working with to further investigate the problem. Please share the image so that we can examine it and provide more specific guidance.
Also, would you mind trying the steps in this help article (adobe.ly/3N2cmqc) and checking if it helps? Additionally, please kindly share the crash report using the steps in this article (adobe.ly/42aea4R) and share your Adobe Email ID for quick tracking via DM. We appreciate your time and efforts in resolving this issue.
Looking forward to your response.
Best,
Anshul Saini