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Illustrator trava e reinicia o PC no Windows 11

New Here ,
May 17, 2023 May 17, 2023

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Olá, quando arrasto uma imagem para da area de trabalho para o illustrator ele trava e reinicia o PC. Toda vez que faço isso o pc reinicia.

Já foi realizado a formatação do PC e troca do disco SSD recentemente.

 

Alguem já passou por esse problema? Alguma ideia do que pode ser?

 

Configuração do PC:

CPU: 15-7400 3.00GHz

RAM: 16GB 2400MHz

Disco: SSD 240GB

GPU: GeForce GT 730

SO: Windows 11 22H2

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Adobe
Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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Hey @Gustavo29938608jlr7,

 

We're sorry to hear that dragging an image from the desktop to Illustrator causes your PC to crash and restart. Let's try to troubleshoot this issue and identify the possible cause.

It's helpful to have the image you're working with to further investigate the problem. Please share the image so that we can examine it and provide more specific guidance.

 

Also, would you mind trying the steps in this help article () and checking if it helps? Additionally, please kindly share the crash report using the steps in this article () and share your Adobe Email ID for quick tracking via DM. We appreciate your time and efforts in resolving this issue.
Looking forward to your response.

 

Best,

Anshul Saini

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