Illustrator travando e congelando

New Here ,
Jun 01, 2022 Jun 01, 2022

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Olá, tenho um illustrator 26.3.1 em um i5 11ª geração 16MB ram e placa de video de 2 MB. porem ele trava, congela as vezes com arquivos pequenos. Alguém tem alguma ideia do que pode ser

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Bug , Performance

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Adobe Employee , Jun 01, 2022 Jun 01, 2022
Hello @Ivan & Thais24674132zzol Sorry to hear about this experience. I am guessing you are using a Windows computer. If so, kindly update the drivers for your video card by following the steps shared in this article: https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations. Disclaimer: Pleas...

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hello @Ivan & Thais24674132zzol

 

Sorry to hear about this experience. I am guessing you are using a Windows computer. If so, kindly update the drivers for your video card by following the steps shared in this article: https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

 

Note: Marking correct for visibility.

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