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illustrator unable to install in Surface X

New Here ,
Feb 02, 2023 Feb 02, 2023

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As  microsoft surface X owner, I would like to know if we are ever going to be able to install Illuustrator desktop app in our device? is this problem even being looked at at the current time?

 

the problem seems to be with the ARM.

 

thank you,

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correct answers 1 Correct answer

Adobe Employee , Feb 02, 2023 Feb 02, 2023

Hello @fai25961941wygq,

 

Thanks for reaching out. At this time, Illustrator is not supported on Windows computers that use ARM processors.

You may learn more about this here: (https://helpx.adobe.com/download-install/kb/arm-processors.html).

 

Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/42507313-windows-on-arm-support) and adding your comments there? Doing this will help us prioritize this feature reque

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hello @fai25961941wygq,

 

Thanks for reaching out. At this time, Illustrator is not supported on Windows computers that use ARM processors.

You may learn more about this here: (https://helpx.adobe.com/download-install/kb/arm-processors.html).

 

Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/425...) and adding your comments there? Doing this will help us prioritize this feature request, and you will keep getting all the related updates.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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