Illustrator und InDesign reagieren nicht. (Windows 10)

[kaddi___]

Ich habe mir soeben die Cloud gekauft. Nach erfolgreicher Installation von Lr, Ps, Ai und Id startet Ps und Lr ohne Probleme. Ai und Id reagieren nach dem Start des Programmes nicht. Lassen sich auch nur im Task Manager beenden.

PC wurde bereits neu gestartet und beide Programme deinstalliert.

Was kann ich tun?

Danke

[Monika Gause]

Ich würde das probieren:

https://helpx.adobe.com/in/illustrator/kb/fix-crash-on-launch-issues.html

https://helpx.adobe.com/creative-cloud/kb/cc-applications-crash-immediately-launch.html

Wenn't nicht hilft, Customer Care kontaktieren, dass die sich einloggen und versuchen, das Problem zu lösen:

https://helpx.adobe.com/contact.html

[Anshul_Saini]

Hi there,

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

• Please confirm the exact version of Illustrator & InDesign installed currently on your device.
• Windows 10 build & version no.
• If you get any crash reporter dialog box, then please submit the crash report by following the steps suggested here
  (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html) - For Illustartor
  (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html) - For InDesign
  While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

Also, in addition to @Monika Gause suggestion, you may try the steps shared on this community page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344) (https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/td-p/...) and share the information as asked there. Additionally, you may try running the app in Safe Mode  (Windows) & Root account (Windows) to check if it is crashing there as well or not.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini