• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator unusable because of crashes

New Here ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Mac OS 12.0.1

Illustrator 27.0.1

It crashes my whole machine (complete freeze) within 5 minutes of starting to use it every time. So it is currently unusable. I turned off the option for graphics card. What else should I try?

TOPICS
Bug

Views

407

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

What are your computer specs? - Mac Version, Available HD space, Graphics card (you can find these under Apple Menu/About this Mac).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

MacBookPro16,4 (2019)

8 Core i9 2.4 GHz   32 GB memory

1 TB hardrive with 240 GB available

AMD Radeon Pro 5600M PCIe

Intel UHD Graphics 630 Built-in

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

LATEST

You actually have two graphics cards on your MBP depending on the flavor: the Intel (lower end GPU) and a Radeon 560/555 RX.

This link, while pertaining to Photoshop may help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Hello @David27244684d6jl,

 

Sorry to hear about this experience. Would you mind trying to update the OS on your computer to the latest version (macOS 12.6.1) and checking if it helps? If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool and then installing it again and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines