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Illustrator unusable because of crashes

New Here ,
Nov 21, 2022 Nov 21, 2022

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Mac OS 12.0.1

Illustrator 27.0.1

It crashes my whole machine (complete freeze) within 5 minutes of starting to use it every time. So it is currently unusable. I turned off the option for graphics card. What else should I try?

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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What are your computer specs? - Mac Version, Available HD space, Graphics card (you can find these under Apple Menu/About this Mac).

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

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New Here ,
Nov 21, 2022 Nov 21, 2022

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MacBookPro16,4 (2019)

8 Core i9 2.4 GHz   32 GB memory

1 TB hardrive with 240 GB available

AMD Radeon Pro 5600M PCIe

Intel UHD Graphics 630 Built-in

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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LATEST

You actually have two graphics cards on your MBP depending on the flavor: the Intel (lower end GPU) and a Radeon 560/555 RX.

This link, while pertaining to Photoshop may help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hello @David27244684d6jl,

 

Sorry to hear about this experience. Would you mind trying to update the OS on your computer to the latest version (macOS 12.6.1) and checking if it helps? If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool and then installing it again and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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