Illustrator updated to 26.3.1 - crashes on launch

Explorer ,
May 31, 2022 May 31, 2022

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Hi - I ran the update to 26.3.1 and now I cannot get illustrator to open at all. It crashes on launch and will not open. 

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Adobe Employee , May 31, 2022 May 31, 2022
Hello @JennyKlee, Sorry to hear about this experience. I would request you try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations. Kindly update this thread if the issue persists or if you need further assistance. Looking forward to your response. Thanks, Anubhav Note: Marking correct for visibility.

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @JennyKlee,

 

Sorry to hear about this experience. I would request you try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations.

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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