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Illustrator v28.1 glitchy zoom and scroll

Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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After I installed Illustrator v28.1, the zoom and scrolling with the Apple Magic Mouse no longer work well. I notice that it's faster, but it's glitchy and imprecise. Scrolling feels like using a 90s mouse in Windows with a clicking scroll wheel. It stops scrolling immediately and doesn't scroll far (which was a real dream when scrolling sideways).

 

On the other hand, the zoom no longer zooms to where the mouse pointer is, but somewhere else. It's way too fast and also glitchy.

 

In version v27.9, everything is still as it should be. I even got myself a Magic Mouse for my Windows computer because operating the scrolling and zooming is much better. But not like this, unfortunately, I might as well use a 10 euro mouse from the bargain bin.

 

I really hope for an improvement; until then, I have to use the old version.

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Adobe
Community Expert ,
Dec 13, 2023 Dec 13, 2023

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Doe it work better with a different mouse?

I would always prefer a Logi mouse to any of Apple's mouse thingies.

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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It's not about a dispute over who prefers what, but about the fact that the entire behavior and operation of the touch mouse has changed. And it no longer feels like natural touch, but like a mechanical mouse. Accordingly, I can't test another mouse, because the result would be the same.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi @Medina5EF8,

I'm sorry to hear about the issues you're facing with Illustrator v28.1. To better assist you, could you please provide more details about your system? Specifically, the macOS version and the model of your Mac. Additionally, if you can share a screen recording demonstrating the glitches, that would be very helpful for our investigation.

 

Rest assured, we'll do our best to address this concern and forward your feedback to the product team for review. Thank you for bringing this to our attention, and we appreciate your patience.

 

Best,

Anshul Saini

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Hi @Anshul_Saini,

 

thank you for your answer:

My system:
Mac Studio
Chip: Apple M1 Ultra
Ram: 128GB
Display: Studio Display
Sonoma 14.2.1 (23C71)

Fyi: I work in the software development industry myself (UX/UI).

You can obviously see that when zooming in on the circles, the behavior is different. When zooming in on the tape measure, I had no problem. This is centered on the canvas - so apparently from a zoom point it has to be routed to the center of the canvas, instead of to the center of the mouse pointer.

When scrolling, the width of the scroll did not change, but the ease-in-out timing, I think. There is almost no acceleration or deceleration, which feels unnatural with the Apple Magic Mouse and actually also after a shorter distance (even if this is not the case).

I hope this report helps you. If you have any further questions, please feel free to contact me, as this topic is important to me.

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hello @Medina5EF8,

Thanks for sharing the info. Kindly allow me some time while I check this with the team.

Thanks,

Anubhav

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Hi @Anubhav Majumder,

the Issues are solved now with Illustrator v28.2. Thanks to you and the responsible team for taking this problem seriously and solving it. Good work to all.

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