Illustrator v28.3: Control bar randomly freezes on Mac

[Grgoyl2011]

For the last couple of weeks, just started, the Illustrator menul bar freezes. It wont allow me to make any selections other than to quit from the name drop-down options. I can still operate using quick keys or workplace control panel.

Anyone else experiencing this?

[Monika Gause]

Are you on Sonoma?

Lots of users have menu bar issues with the menu bar.

Can you try and update to Sonoma 14.4?

[Anubhav M]

Hello @Grgoyl2011,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If the problem persists, kindly try manually resetting Illustrator's preferences and share your observations:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav