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Illustrator v28.3: Control bar randomly freezes on Mac

New Here ,
Mar 16, 2024 Mar 16, 2024

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For the last couple of weeks, just started, the Illustrator menul bar freezes. It wont allow me to make any selections other than to quit from the name drop-down options. I can still operate using quick keys or workplace control panel.

Anyone else experiencing this?

TOPICS
Bug , Performance

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Adobe
Community Expert ,
Mar 16, 2024 Mar 16, 2024

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Are you on Sonoma?

Lots of users have menu bar issues with the menu bar.

 

Can you try and update to Sonoma 14.4?

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hello @Grgoyl2011,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If the problem persists, kindly try manually resetting Illustrator's preferences and share your observations:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Image

 

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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