Illustrator version 28 crashes

[info330291276nyw]

Hi. 

Illustrator 2024 (version 28.0) keeps crashing everytime we try to open it. Error: "Plugin issues detected". 

If I install an previous version like 27.5 it works just fine. 

We have tried to reinstall it without any luck. Also tried to run diagnostic, but even then it crashes with error: "An uknown error occurred. Click MORE INFO and try some of the solutions to fix the issue". With a random .aip file every time.

There is no compatibly issues as far as I can tell. 

I think we have tried almost everything that I could find online. Is their any solutions to this?

Thanks!

[Ged_Traynor]

@info330291276nyw this is the Photoshop forum, try the Illustrator forum

[jane-e]

Moved to Illustrator

Jane

[jane-e]

@info330291276nyw 

When you posted to Photoshop, you put your post in the Bugs section.

The Illustrator forum does not include Bugs and Ideas within the Adobe Community forums (yet). You need to post bugs to a separate forum that the product team follows. Because it is a third-party platform and not part of the Community forums, we can't move it for you.

https://illustrator.uservoice.com/

Jane

[Monika Gause]

Do you perhaps have an Extensis plugin installed? It might have ported itself to the new version, but used the wrong version.

[Anshul_Saini]

Hi @info330291276nyw,

I'm sorry to hear you're facing missing plugin issues after updating Illustrator. Several users have reported this. The only workaround and solution that worked thus far was to roll back to v27.9. Would you mind trying some troubleshooting steps:

• Update Creative Cloud App: Go to Help >> Check for updates in the Creative Cloud app. After updating, check if the issue is resolved.

• Reinstall Creative Cloud: If updating the Creative Cloud app doesn't help, try uninstalling and reinstalling it. Sometimes, this can resolve such issues.

• Check for 3rd Party Plugins: Ensure there are no third-party plugins installed on your machine. Sometimes, these plugins can conflict with Illustrator. Remove them and try launching Illustrator.

• You can also follow the steps suggested in this Help article: Plugin Missing Issue.

Please let me know if any of these steps resolve the problem. If the issue persists, feel free to provide more details for further assistance like OS version, System specs, and if there are any recent changes to your machine.

Best,

Anshul Saini

[Artemis_of_Rhodes]

I have the same issue... updated to 28 and total crash. Illustrator eventually loads but there are no functions available (toolbars missing, no print option etc.) KB article references unsupported version of C++ Redistrib (2012-2017) which is not installed on my machine. (2015-2022) is the only version installed. Needed Illustrator for a project so I installed 27.9 which worked flawlessly.

Windows 10, current updates

Illustrator,Photoshop installed

No Third Party Plugs

Lots of fonts.

Uninstalled and reinstalled version 28 and running 28 as a different user did not solve the problem. I uninstalled and deleted my preferences. Will try on my work computer this afternoon.

[Blazethe1st]

Having the same issue endlessly all year with each new update. Have had uninstall and revert back to version 27.0 which seems to be the most stable. This has been hugely interuptive to work flow in a professional environment. With each new update it will work for a few days and then slowly deteriorates to not working and finally not opening, just looping in a death circle at start up. 

[Anubhav M]

Hello @Blazethe1st,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3RlSKyd) and checking if it helps?

If the problem persists, kindly share more details, like details about your workflow when your encounter crashes, system config (CPU/GPU), OS/Illustrator version, and a screen recording of the problem (https://adobe.ly/3GKlJqx), so we can investigate this further.
Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/47X5C53). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav