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I've been having this issue for a few weeks. Trying to launch Illustrator 26.0.1 on Apple Silicon (I have tried both the Apple Silicon version and the Intel version). I don't get the splash screen. The menu at the top of the screen loads, and says "Illustrator," but all menu options are grayed out. I can't open a file by right-clicking in Finder and saying "Open with Illustrator". Illustrator freezes/crashes at this point and the only solution is to force quit via the Task Manager. Please help!
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You maybe want to contact Customer Care so they can have a look into your system.
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Hi there,
Sorry to hear about the trouble you are facing. I hope the issue is resolved by now. If not, I would request you to share a few more details like:
Also, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344). Additionally, you may also try the app in Safe Mode (Mac) & Root account (Mac) and share your observations with us.
We will be looking forward to your response.
Thanks & Regards,
Anshul Saini