Illustrator Windows Display Scaling Issues

[Lilian Juzumas]

Hi!

I'm facing a bug when creating a new file in Illustrator. The drop down menu for Units doesn't work, so I can't select Centimeters or Meters, even if I scroll the mouse button. :o/

However, when I click on More Settings and go to the new window, it works.

Anyone have already faced it?

Thanks.

[Renamed by Mod]

[Anubhav Majumder · Accepted solution]

Hello @Lilian Juzumas,

Sorry to hear about this experience. I would request you to try changing the display resolution and scaling under Windows Settings to the default and then re-launch Illustrator to check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

[Lilian Juzumas]

Thank you so much, Anubhav! It really worked!!!

Thanks! :o)