Illustrator won't launch

[benm86041861]

Hi there. After an update 7 days ago (to V27.3.1), Illustrator won't launch. Instead, it freezes my system for about a minute before it lets me back in, but without Illustrator opening.  I'm wondering if anyone experiences the same problem and/or if Adobe is aware of this and looking into it.

Thanks.

[Met1]

Are you on a Mac?

Try installing as a new user. You'll have to look this up (there's answers here somewhere) - I'm not on a Mac but this seems to be a reoccurring solution for Mac users...

[benm86041861]

Thanks. I'm not using a Mac.  

I've tried re-installing it, but the problem still persists.....

[Anubhav Majumder]

Hello @benm86041861,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

[benm86041861 · Accepted solution]

Thank you.  I'm not sure what happened, but Illustrator's working now.  What's frustrating is that I don't know what's changed to make it work.