Illustrator won't launch

[benm86041861]

Hi there. After an update 7 days ago (to V27.3.1), Illustrator won't launch. Instead, it freezes my system for about a minute before it lets me back in, but without Illustrator opening.  I'm wondering if anyone experiences the same problem and/or if Adobe is aware of this and looking into it.

Thanks.

[Met1]

Are you on a Mac?

Try installing as a new user. You'll have to look this up (there's answers here somewhere) - I'm not on a Mac but this seems to be a reoccurring solution for Mac users...

[benm86041861]

Thanks. I'm not using a Mac.  

I've tried re-installing it, but the problem still persists.....