illustrator won't load HELP!!!!!

[evanm60817542]

I have tried just about everything, uninstalling, reinstalling, updating the app, updating my computer and nothing works. Both illustator and creative cloud look like they are loading but then a blank box just pops up. I cannot seem to fix this issue and it has been about a week and a half. I really need the use of these applications back because I have assignments past due. Thank you in advance for the help!

[Monika Gause]

Which version and system is it?

Any third party plugins installed?

[nelbermendes]

Mine isn't loading either and I tried everything you mentioned

[michelew83603738]

And again, we need more information to be of help to you.

[nelbermendes]

I will be happy to give you all the information you need, just need help with fixing my problem. I use Windows 10 Home Single Language, all updates are up-to-date, version 26.0.1 of Illustrator started the problem. I use Windows Defender as antivirus and tried disabling and adding Illustrator as as exception (didn't work). Had customer support access my pc remotely 2 times and they tried deleting the fonts, changing permissions on Adobe folders, uninstalling Wacom software, reseting Illustrator preferences and so on... Nothing worked. Honestly I feel hopeless. This has been going on since monday and I can't get my work done!

[michaels17065616]

Running into the same issue with 2 Macs, when trying to download AI from Creative Cloud it keeps going to a blank screen and doing nothing. 

[nelbermendes]

Hello, I was able to fix my problem by restoring my PC

[Anshul_Saini]

Hi All,

Sorry about the trouble. Could you please share a few more details like:

• Operating System & its build no./ version
• Is this happening with Illustrator v26.0.1?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?

Also, you may try the following steps:

• 1. Go to Creative Cloud Desktop Application
  2. Press Ctrl+Alt+R / cmd+opt+A+R
  3. It will show a dialog to Relaunch
  4. Click Continue and wait for a few seconds
  5. Launch Illustrator
• Uninstall the app using the CC Cleaner Tool. Next, restart the system (most important), then re-install the app using the Creative Cloud Desktop app & launch it from there.
• Create a new user account (Windows / Mac)

Let us know how it goes. We'll be looking forward to your response.

Regards,

Anshul Saini