I have tried just about everything, uninstalling, reinstalling, updating the app, updating my computer and nothing works. Both illustator and creative cloud look like they are loading but then a blank box just pops up. I cannot seem to fix this issue and it has been about a week and a half. I really need the use of these applications back because I have assignments past due. Thank you in advance for the help!
Which version and system is it?
Any third party plugins installed?
Mine isn't loading either and I tried everything you mentioned
And again, we need more information to be of help to you.
I will be happy to give you all the information you need, just need help with fixing my problem. I use Windows 10 Home Single Language, all updates are up-to-date, version 26.0.1 of Illustrator started the problem. I use Windows Defender as antivirus and tried disabling and adding Illustrator as as exception (didn't work). Had customer support access my pc remotely 2 times and they tried deleting the fonts, changing permissions on Adobe folders, uninstalling Wacom software, reseting Illustrator preferences and so on... Nothing worked. Honestly I feel hopeless. This has been going on since monday and I can't get my work done!
Running into the same issue with 2 Macs, when trying to download AI from Creative Cloud it keeps going to a blank screen and doing nothing.
Hello, I was able to fix my problem by restoring my PC
Sorry about the trouble. Could you please share a few more details like:
Also, you may try the following steps:
Let us know how it goes. We'll be looking forward to your response.