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Illustrator won't open any files

Explorer ,
Mar 07, 2022 Mar 07, 2022

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Hi 

 

So I'm simply trying to open files. 

 

I can open files when I start up Ai - as it's the Ai 'homepage' where it shows my cloud docs. I select the one I want and it opens fine. 

 

Then I want to open another file using CMD+O, or by going to File>Open - but nothing. No response whatsoever.  

 

New file works fine, but the new file window does not give you options to select any saved docs. 

 

Opening recents also works, so I can reach files from there but again only recent ones. 

 

Frustrating to say the least. 

 

Not sure if it matters but I have reacently upgraded my Mac (macbook pro 2021) and it's been glitchy with uploading attachemnts to emails and sites on Chrome (could be a completely seperate issue but thought i'd mention) 

 

Thanks 

TOPICS
Import and export , Performance , Sync and storage

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correct answers 1 Correct answer

Mentor , Mar 07, 2022 Mar 07, 2022

I'm not on a Mac but try making a new user profile on the mac and logging in to that...

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Mentor ,
Mar 07, 2022 Mar 07, 2022

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I'm not on a Mac but try making a new user profile on the mac and logging in to that...

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Explorer ,
Mar 07, 2022 Mar 07, 2022

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Worked!

 

I was against using a new profile as of course want to use my own - but running Ai on the other profile and coming back to my own seemed to set something back into line 

 

Thanks 🙂 

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