Illustrator won’t open puppets

[Revjay1221!]

Anyone else struggling with opening puppets from Adobe character animator since the update? Everything's up to date. But when I click "edit original nothing happens and when I try to open a puppet in illustrator I get an error message saying "unknown format". This used to always work. I'm using Windows 11 and any advice would be appreciated 

[gianvitulano]

Hi Revjay,

can you post a screenshot, please?

[gianvitulano]

Hi Revjay,

is there any news? Do you still need help?

[maikeul0604]

I'm actually having the same issue. I know that I used to edit puppets easily, but now, I cannot. No answers?

[Monika Gause]

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@maikeul0604  schrieb:

I'm actually having the same issue. I know that I used to edit puppets easily, but now, I cannot. No answers?

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Please tell us which puppets are concerned and what exactly is happening. Screenshots help.

[maikeul0604]

All puppets. I found an old .ai file I worked on before and am currently modifying that. I hope it can be iimported later. The issue is that when in the latest Adobe CA, the option to edit puppets in .ai is not there. Also, I cannot open the original .puppet file as an .ai file.  

[Monika Gause]

As for the Character Animator side of this: please post to their forum. https://helpx.adobe.com/illustrator/system-requirements.html

As for Illustrator not opening a puppet file, please upload an example file that you cannot edit, so that someone might test it.