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Illustrator won’t open puppets

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Anyone else struggling with opening puppets from Adobe character animator since the update? Everything's up to date. But when I click "edit original nothing happens and when I try to open a puppet in illustrator I get an error message saying "unknown format". This used to always work. I'm using Windows 11 and any advice would be appreciated 

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Import and export , Performance

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Community Expert ,
Jan 13, 2022 Jan 13, 2022

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Hi Revjay,

can you post a screenshot, please?

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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Hi Revjay,

is there any news? Do you still need help?

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Community Beginner ,
Feb 04, 2023 Feb 04, 2023

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I'm actually having the same issue. I know that I used to edit puppets easily, but now, I cannot. No answers?

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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@MaikeulP  schrieb:

I'm actually having the same issue. I know that I used to edit puppets easily, but now, I cannot. No answers?


 

Please tell us which puppets are concerned and what exactly is happening. Screenshots help.

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Community Beginner ,
Feb 05, 2023 Feb 05, 2023

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All puppets. I found an old .ai file I worked on before and am currently modifying that. I hope it can be iimported later. The issue is that when in the latest Adobe CA, the option to edit puppets in .ai is not there. Also, I cannot open the original .puppet file as an .ai file.  

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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As for the Character Animator side of this: please post to their forum. https://helpx.adobe.com/illustrator/system-requirements.html

 

As for Illustrator not opening a puppet file, please upload an example file that you cannot edit, so that someone might test it.

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