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illustrator won't open

New Here ,
Mar 31, 2021 Mar 31, 2021

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Illustrator won't open any files. It begins to open and then the dialogue box about recovered files pops up. I click ok and it just spins. Nothing opens.

I use illustrator every day, including this morning. This has never happened before. Help? I tried restarting my computer but nothing.

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Bug, Performance

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Did you try to reinstall Ai or reset Preferences.

 

How do I reset my preferences?
  1. Windows users: Press and hold Alt+Control+Shift as you start Illustrator.

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Adobe Employee ,
Apr 18, 2021 Apr 18, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issues is resolved.

If you still have issues, would you mind sharing the version of the OS & Illustrator? Please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps with your concern.

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Apr 18, 2021 Apr 18, 2021

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Hello,

I am having the same issues.

Have tried:

reinstalling

restart

install

restart

AI will not get past spinning

uninstall

shut down

install 

shut down

AI will not get past spinning

Repeat and repeat and repeat

AI will not get past spinning

Cannot launch new or a previous file

iMac (27-inch, Late 2012)

3.4 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

MacHD

NVIDIA GeForce GTX 680MX 2 GB

D25KW2F5DNMP

 

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New Here ,
Apr 18, 2021 Apr 18, 2021

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LATEST

Latest Version of AI, obviously because it is a new install.

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