Illustrator won't save!

[Lauren24749958aabp]

Hi 

Can someone please help. I am currently using illustrator on a thinkpad - windows 10 and all of a sudden my illustrtr won't save. My IT department have tried unistalling the software then re-installing but nothing seems to work. It gets to 98% then sticks. Unaware i force quit the application and lost a whole days work. Any help would be appreciated.

Thanks 

[Laura Coyle.]

Here are some additional troubleshooting steps. It may help us if you could provide more information on your system - the version number of Windows 10 and of Illustrator. Here's Adobe's article on System Requirements for Illustrator: https://helpx.adobe.com/illustrator/system-requirements.html

Here's an article with additional steps you can take to diagnose the problem: https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behav...

Hope those are helpful. Please let us know.

[Anubhav Majumder · Accepted solution]

Hello Lauren24749958aabp,

Sorry to hear about this experience. I hope the suggestions shared by Laura helped resolve the problem. If not, kindly check if the files you are working on are saved on a network/external drive or a synced folder and if so, please move them to a location on the computer's internal drive and share your observations.

Looking forward to your response.

Thanks,

Anubhav