Illustrator won't work properly whatever I do

[Mosa Turman]

Hello everyone,

I'm having a huge issue with Illustrator, it was working perfectly until the last year, I started to have Ntdll.dll errors (event viewer) , sometimes it shows the "report an issue" dialog and mostly don't.

Since that time, I can't have 5 minutes of working without crashes.

I have ROG strix G18 laptop, i9 13th , Rtx 4080, 32 Gb ram.

I did all instructions given by adobe and nothing happened, the I contacted the customer service to solve it, it took a week of trying (they reached the back end developers) but nothing worked, the only solution was to work on the safe mode.

I clean installed windows 11 five times and started a new projects (to avoid any expected corruption in my files) but it's still the same.

I changed the main ssd to install windows.

I said it's maybe the widows 11 is the problem, so again I clean installed win 10 , unfortunately the same issue, with many new errors in the event viewer.

My drivers are all up to date, and I check daily (adobe representatives checked it too).

I don't download any other programes alongside creative cloud when I install windows to avoide any interference could cause the errors.

I searched and tried all of dll fixing stuff suggested online.

I'm now stuck with my device and I have to work 10 hours to do a 1 hour piece of work.

Please anyone can help just help me 🙏🏻

[Anubhav M]

Hello @Mosa Turman,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/3RiG6Aw) and checking if it helps?

If not, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/43WjkpG). We appreciate your time and patience in helping us resolve this issue.

Anubhav

[Mosa Turman]

Hi, thank you for you response

I've tried these solutions but nothing worked with me.

I didn't attach an .ai file because is happening with every file I have even if it's created on another PC. (https://drive.google.com/file/d/1plPQmZ07T42Prlq6wKuw_L2GAxzx5qyi)

I appreciate your efforts and waiting for the solution.

Thank you.