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Illustrator wont allow me to drage in PNG. images (No error message either)

New Here ,
Oct 10, 2022 Oct 10, 2022

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Running 25.4.8, same version ive had since installing and never updated this or my MAC os.

I try to drag PNG files into the artboard which usually will just apply itself the layer im working in. 

Tested JPEG and it still works but when I drag PNG images it just doesnt do anything, no message nothing.

 

Please help, I have deadlines to meet! 

TOPICS
Import and export , Performance

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correct answers 1 Correct answer

Community Expert , Oct 10, 2022 Oct 10, 2022

There seems to be a problem with PNG files and 25.4.8

If you have 25.4.8 try to go back to the previous version 25.4.7

In the CC app, choose Apps, click the 3 dots to the right of Illustrator.

select the Other versions option. 

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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There seems to be a problem with PNG files and 25.4.8

If you have 25.4.8 try to go back to the previous version 25.4.7

In the CC app, choose Apps, click the 3 dots to the right of Illustrator.

select the Other versions option. 

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New Here ,
Oct 10, 2022 Oct 10, 2022

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Worked a charm, thank you mate!

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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Good to hear that helped.

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