Illustratore 26.2.1 on M1 crash after creating new document or open any.

Explorer ,
May 12, 2022 May 12, 2022

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After update to Illustrator 26.3 this problem appear "crash after creating new document or open any.".
So i downgraded to 26.2.1 but the problem persist. I deleted preferences, i restarted, i deleted all applications and preferences even creative cloud app, restarted, redownloaded and reinstalled....but the problem persist.

 

Anybody had same problem?

Solutions?

TOPICS
Bug , Feature request , How to

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hello @Prudenzio Marconi,

 

Sorry to hear about the freezing issues. This is not the experience we want you to have. Would you mind sharing a few more details like:

 

This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

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Adobe Community Professional ,
May 12, 2022 May 12, 2022

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During new document and saving the serialization is checked. Your OOBE could possibly be corrupt, it happens occasionally during software update.

 

OOBE RESET MAC

  1. Quit the Creative Cloud desktop app  (100% you must do this)
  2. The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
  3. /Users/<user folder>/Library/Application Support/Adobe/OOBE
  4. Delete all the files within the OOBE folder, but do not delete the folder itself.

 

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Explorer ,
May 12, 2022 May 12, 2022

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Thank you for answer. I already tried to do this, but nothing changed. I will try again.

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