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Illustror Constantly Crashing

New Here ,
May 10, 2023 May 10, 2023

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Illustrator has become unusable, I'm lucky to get it to run for 1 minute of use before crashing.

 I have tried the following:

  • Deleting preferences
  • Updating
  • Running previous versions
  • I have completely stripped my PC of anything Creative Cloud related using the cleaner tool and re-installed

I am not running any plugins and the crashes happen on all files. I cannot access the Run Diagnostics option when opening Illustrator as it does not appear.

 

I'm running Windows 11 i7-12700 with 128GB of Ram and a 3070ti

 

Please help, I have a deadline on Monday and have wasted several hours trying to fix this issue...

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , May 11, 2023 May 11, 2023

Did this work previously on that system?

Do you have a Wacom installed? If so: some versions of their driver are not compatible. They claim that the latest version fixed it.

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Adobe
Community Expert ,
May 11, 2023 May 11, 2023

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Did this work previously on that system?

Do you have a Wacom installed? If so: some versions of their driver are not compatible. They claim that the latest version fixed it.

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New Here ,
May 11, 2023 May 11, 2023

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I do have Wacom installed and after posting this I saw in the related conversations that that was the cause.

 

I installed the older driver and all seems stable now.

 

Thanks for the reply.

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Community Expert ,
May 12, 2023 May 12, 2023

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Glad you could solve it.

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Adobe Employee ,
May 17, 2023 May 17, 2023

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LATEST

Hello @jesses2583645,

 

Sorry for the delayed response. Wacom has released a newer driver, which may help alleviate the trouble with crashes in Illustrator. Would you mind trying to install the latest driver (https://www.wacom.com/en-us/support/product-support/drivers#latest) and sharing your observations?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav 

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Mentor ,
May 11, 2023 May 11, 2023

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Got a printer or print-to-pdf set up?

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