ilustrator se cierra inesperadamente con la herramienta 3d

[Sofía36433188gwu0]

Cada vez que intento de usar la herramienta 3d se cierra la aplicacion. ya la desisntale, cerre sesion, esta actualizada.

[Monika Gause]

Please tell us about your hardware and your file.

How much RAM do you have?

How complex is the artwork?

Did you already reboot the system and then launch only Illustrator, not even your browser.

[Sofía36433188gwu0]

hi! thanks for answer 🙂  I wrote you in instagram for help

[Monika Gause]

Can you please tell us about your computer?

The 3D features can be quite demanding.

Does it work when you just create a small rectangle and apply 3D?

[Anubhav M]

Hello @Sofía36433188gwu0,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3TJrz1z) and checking if they help?

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3TF7Xvq). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav