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im working on simple lines and anchors to create and art piece and illustrated keeps crashing!

New Here ,
Jan 10, 2023 Jan 10, 2023

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everytime i work on my art piece my illustrator crashes, i dont know whats going on.

 

i cleared the preferences and the cache the art is not big at all and it didnt do this until after i updated it today.

 

can anyone help please.

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Bug , Performance

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LEGEND ,
Jan 11, 2023 Jan 11, 2023

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Without any system info and ideally the crash report we can't really tell you much. Start with the usual steps: Update your graphics driver and check the hardware acceleration settings, make sure you have enough disk space on the temp folders and all that.

 

Mylenium

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hello @itsRO,

 

We apologize for the delayed response and frustration you are facing with Illustrator. We are here to help.
Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

If it doesn't, would you mind providing us with more details regarding the crash, including the version of Illustrator you are using, OS details, and if this is happening while working on a specific file? Please confirm if you are using a tablet or plugins, or extensions.


Also, kindly submit the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly and assist you in finding a solution.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini

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Guide ,
Feb 03, 2023 Feb 03, 2023

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you might want to run the Cleaner Tool, read this: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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quote

you might want to run the Cleaner Tool, read this: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 


By @Met1

 

Before completely erasing Illustrator and everything associated with it, I would really, REALLY have Anshul analyze the crash report as offered.

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