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Image Disappearing: Image Trace-Silhouette

Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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I do image trace-silhouette regularly with no issues. Yesterday I updated to the latest AI version and now when I image trace-silhouette the image disappears. Is anyone else having this issue? Is there a fix?

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Community Beginner , Aug 27, 2023 Aug 27, 2023

I figured it out! It was an image issue, as strange as that sounds to me. I tried a different image and it worked fine. Thanks for replying!! I did lose all my settings and am struggling a bit to get them back the way I had them. I'm self taught and I can't remember what I did previously to set up my "Workspace" layout. 

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Can you please show your template? And the settings in the Image trace advanced options?

 

Did you already reboot the computer and reset the preferences (There have been a lot of changes in image trace recently which might make this necessary. You will lose all your settings.)

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Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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I figured it out! It was an image issue, as strange as that sounds to me. I tried a different image and it worked fine. Thanks for replying!! I did lose all my settings and am struggling a bit to get them back the way I had them. I'm self taught and I can't remember what I did previously to set up my "Workspace" layout. 

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Thank you for the feedback and glad you could solve it.

 

In order to get back the workspace: Arrange the panels in the way you want them on your monitor. Then select Window > Workspace > Create new workspace. 

 

When you have set up everything, what you can do is Edit > My settings > Export. This gives you a nice package with your custom settings and stuff. You can also import it.

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Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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Thank you so, so much, Monika!! You're the best!!

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Thank you for your kind words. Have a great week!

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New Here ,
Dec 12, 2023 Dec 12, 2023

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What was the issue with the image?

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