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Image Trace getting unknown PARM error in Illustrator v27.3.1 on windows 10

New Here ,
Mar 27, 2023 Mar 27, 2023

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V27.3.1

Two computers running the same version with similar hardware and OS (Windows 10).

One computer has no problem tracing any and all files. The other has had initial sparse issues, but now will not trace any file whatsoever.

Have restarted Illustrator, computer, cleared preferences folder, and have reinstalled Illustrator, but the problem persists.

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Bug , Draw and design

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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It may be useful to contact Adobe support, they can have a look into your systems:

Welcome to Adobe Customer Care! Need help?

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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Hi @mitchness,

 

I hope you are doing well. I saw your post regarding the Image Trace PARM error. We apologize for the inconvenience you experienced. Can you confirm if you were able to reach out to Adobe support, as suggested by Ton?

 

If the issue is still persisting, could you please provide more information about the error message you are receiving and some examples of the files that are causing the error? This will help us investigate the issue more effectively. Also, please confirm the exact version of OS build no. & Illustrator.

 

Thank you for your patience, and we look forward to hearing back from you.

 

Best,
Anshul Saini

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