ImageDecoderEncoderUI.aip plug-in not working after system update

[Zanne deJanvier]

Updated Mac OS to Ventura 13.6.4 and now Illustrator opens in Safe Mode and has disabled ImageDecoderEncoderUI.aip plug-in, with message that ImageDecoderEncoderUI.aip plug-in must be unpdated or uninstalled. Tried resetting preferences. Tried uninstalling and reinstalling Adobe Illustrator and restarting the Mac. Same error message. Don't know how to update the plug-in.

[Anubhav M · Accepted solution]

Hello @Zanne deJanvier,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3UXkKMa) and letting us know if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[Zanne deJanvier]

Thank you! This resolved the issue:

Re-create preferences

Delete your existing preferences file.

Launch Illustrator. A new preferences file is automatically created when you launch Illustrator. 

Before you delete preferences, you must save a copy of the preferences.

macOS:

• ~/Library/Preferences/Adobe Illustrator <version> Settings
• ~/Library/Application Support/Adobe/Adobe Illustrator version number