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ImageDecoderEncoderUI.aip plug-in not working after system update

New Here ,
Feb 27, 2024 Feb 27, 2024

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Updated Mac OS to Ventura 13.6.4 and now Illustrator opens in Safe Mode and has disabled ImageDecoderEncoderUI.aip plug-in, with message that ImageDecoderEncoderUI.aip plug-in must be unpdated or uninstalled. Tried resetting preferences. Tried uninstalling and reinstalling Adobe Illustrator and restarting the Mac. Same error message. Don't know how to update the plug-in.

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Adobe Employee , Feb 28, 2024 Feb 28, 2024

Hello @Zanne deJanvier,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3UXkKMa) and letting us know if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hello @Zanne deJanvier,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3UXkKMa) and letting us know if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Thank you! This resolved the issue:

Re-create preferences

Delete your existing preferences file.

Launch Illustrator. A new preferences file is automatically created when you launch Illustrator. 

Before you delete preferences, you must save a copy of the preferences.

macOS:

  • ~/Library/Preferences/Adobe Illustrator <version> Settings
  • ~/Library/Application Support/Adobe/Adobe Illustrator version number

 

 
 

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