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Images looks black when zooming in. Same problem is there in exported images too.

Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Images looks black when zooming in. Same problem is there in exported images too. Please check my screen grab to get a clear idea.

I am using Macbook Pro 14 with M3 pro chip, 18GB unified memory.

MacOS Sonoma 14.2.1

Illustrator 28.2

I am very annoyed with this. My work flow is a mess now, Please help.

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Bug , Performance

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Adobe
Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Cannot see your screen recording. Maybe try a screenshot instead or mp4.

Screen Shot 2024-02-01 at 9.39.49 AM.jpg

Try turning of GPU Performace

Screen Shot 2024-02-01 at 9.49.34 AM.jpg

 

 

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Finally seen the screen recording. Try resetting the graphics processor as mentioned, and restart the computer.

 

Do you have pantone Connect installed as on this post. Try running 28.1.

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Community Beginner ,
Feb 03, 2024 Feb 03, 2024

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I'm not using any plugins. I tried turning off GPU performance and animated zoom. Still this happens often.

saifudheent63699917_0-1706970260302.png

 

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Community Beginner ,
Feb 03, 2024 Feb 03, 2024

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Screenshot 2024-02-03 at 7.55.52 PM copy.jpg

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hello @saifudheent63699917,

 

Sorry to hear about your experience. Would you mind trying to update to the latest version of macOS Sonoma (14.3) and checking if it helps?

 

Also, check if Illustrator behaves this way with other files as well. If yes, kindly try running Illustrator under a different administrator account (macOS) and share your observations. If it's only happening with a few files, try copying the contents of those files to a new one and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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It happens with multiple files. Copying and pasting works some times. But, not most of the time. Its really annoying. Let me try to update my OS.

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