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Images moving within clipping mask after save & re-open Illustrator v29.3.1

New Here ,
Mar 07, 2025 Mar 07, 2025

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Images moving within clipping mask after save & re-open Illustrator v29.3.1

 

Tha mask itself stays in place but the image has moved upwards a significant amount within it. Not a bit, bit a lot. This has heppened on multiple pieces of work, both embedded images and linked. 


This doesnt seem to happen every time, but has been increasingly common. 

 

OS Name	Microsoft Windows 11 Home
Version	10.0.26100 Build 26100
Other OS Description 	Not Available
OS Manufacturer	Microsoft Corporation
System Name	DESKTOP
System Manufacturer	Alienware
System Model	Alienware x17 R1
System Type	x64-based PC
System SKU	0A8F
Processor	11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date	Alienware 1.25.0, 11/8/2024
SMBIOS Version	3.3
Embedded Controller Version	255.255
BIOS Mode	UEFI
BaseBoard Manufacturer	Alienware
BaseBoard Product	Alienware x17 R1
BaseBoard Version	A00
Platform Role	Mobile
Secure Boot State	On
PCR7 Configuration	Elevation Required to View
Windows Directory	C:\WINDOWS
System Directory	C:\WINDOWS\system32
Boot Device	\Device\HarddiskVolume1
Locale	United States
Hardware Abstraction Layer	Version = "10.0.26100.1"
User Name	DESKTOP
Installed Physical Memory (RAM)	64.0 GB
Total Physical Memory	63.7 GB
Available Physical Memory	39.5 GB
Total Virtual Memory	78.7 GB
Available Virtual Memory	52.3 GB
Page File Space	15.0 GB
Page File	C:\pagefile.sys
Kernel DMA Protection	On
Virtualization-based security	Running
Virtualization-based security Required Security Properties	
Virtualization-based security Available Security Properties	Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured	Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection
Virtualization-based security Services Running	Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection
App Control for Business policy	Enforced
App Control for Business user mode policy	Off
Automatic Device Encryption Support	Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Name                               AdapterRAM DriverVersion VideoProcessor
----                               ---------- ------------- --------------
NVIDIA GeForce RTX 3070 Laptop GPU 4293918720 32.0.15.7260  NVIDIA GeForce RTX 3070 Laptop GPU
Intel(R) UHD Graphics              2147479552 32.0.101.6078 Intel(R) UHD Graphics Family	

 

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Adobe
New Here ,
Mar 08, 2025 Mar 08, 2025

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before save

Before_save_Screenshot 2025-03-08 095912.png

welcome bage preview

welcome bage preview _Screenshot 2025-03-08 095933.png

after save 

After_save_Screenshot 2025-03-08 095944.png

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New Here ,
Mar 09, 2025 Mar 09, 2025

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any help ?

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Adobe Employee ,
Mar 18, 2025 Mar 18, 2025

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LATEST

Hi @mohamed hamada and @GEORGE24656261g03z,

 

I understand how frustrating this issue can be, and I’m really sorry for the trouble it’s causing. The product team is aware of this bug, and an investigation is already underway.

 

In the meantime, I recommend visiting the UserVoice page dedicated to this issue: https://adobe.ly/4bA0xSM

 

Please consider upvoting and adding any relevant details, such as screen recordings or additional insights about your workflow. This will help the team prioritize the issue and provide updates directly on that thread once a fix is available.

 

We appreciate your patience, and I’ll keep you posted on any developments. If you have further questions or concerns, please let me know.

 

Best,

Anshul Saini

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