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Images moving within clipping mask after save & re-open Illustrator v29.3.1
Tha mask itself stays in place but the image has moved upwards a significant amount within it. Not a bit, bit a lot. This has heppened on multiple pieces of work, both embedded images and linked.
This doesnt seem to happen every time, but has been increasingly common.
OS Name Microsoft Windows 11 Home
Version 10.0.26100 Build 26100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer Alienware
System Model Alienware x17 R1
System Type x64-based PC
System SKU 0A8F
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Alienware 1.25.0, 11/8/2024
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product Alienware x17 R1
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.26100.1"
User Name DESKTOP
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.7 GB
Available Physical Memory 39.5 GB
Total Virtual Memory 78.7 GB
Available Virtual Memory 52.3 GB
Page File Space 15.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection
Virtualization-based security Services Running Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection
App Control for Business policy Enforced
App Control for Business user mode policy Off
Automatic Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Name AdapterRAM DriverVersion VideoProcessor
---- ---------- ------------- --------------
NVIDIA GeForce RTX 3070 Laptop GPU 4293918720 32.0.15.7260 NVIDIA GeForce RTX 3070 Laptop GPU
Intel(R) UHD Graphics 2147479552 32.0.101.6078 Intel(R) UHD Graphics Family
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any help ?
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Hi @mohamed hamada and @GEORGE24656261g03z,
I understand how frustrating this issue can be, and I’m really sorry for the trouble it’s causing. The product team is aware of this bug, and an investigation is already underway.
In the meantime, I recommend visiting the UserVoice page dedicated to this issue: https://adobe.ly/4bA0xSM
Please consider upvoting and adding any relevant details, such as screen recordings or additional insights about your workflow. This will help the team prioritize the issue and provide updates directly on that thread once a fix is available.
We appreciate your patience, and I’ll keep you posted on any developments. If you have further questions or concerns, please let me know.
Best,
Anshul Saini