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Imported PNGs being corrupted in AI Files

New Here ,
Jul 19, 2022 Jul 19, 2022

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Hey so I have been having this issue happen to me countless times and I cant seem to find a fix. I will close out of my Ai files and re-open them later and my imported PNGs will not show up correctly (Picture attached for reference). The transparency will show as a bright yellow and the image itself will be a negative blue. does anyone know how to fix this or at least prevent it from happening again?Screen Shot 2022-07-19 at 11.38.32 AM.png

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Bug , Draw and design , Import and export , Sync and storage

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2022 Jul 19, 2022

Hello @Josh25310108cru6,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

In the meanwhile, I would request to try the steps shared on this community post by Anshul (https://community.adobe.com/t5/illustrator-discussions/png-images-are-inverted-colors-when-opening-saved-file/m-p/12981938#M323941) and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

A

...

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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Use .psd, not much reason for .png just more chance of problems.

 

If you want to use png there was a problem with having to reopen in photoshop change bit depth from indexed to RGB then save again.

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Im not sure i follow. These are multiple PNGs that are embedded linked images that i imported into an AI file that somehow are not showing up correctly. 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hello @Josh25310108cru6,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

In the meanwhile, I would request to try the steps shared on this community post by Anshul (https://community.adobe.com/t5/illustrator-discussions/png-images-are-inverted-colors-when-opening-s...) and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jan 19, 2023 Jan 19, 2023

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Have you fix this issue yet ? I have facing this problem for a week now... 

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