Impossible d'enregistrer un fichier sur mon ordinateur

New Here ,
Jun 24, 2022 Jun 24, 2022

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Voilà mon problème. Il m'est impossible d'enregistrer un fichier ni de choisir le type de fichier dans illustrator. Je n'ai pas la fenêtre habituelle, juste une fenêtre d'enregistrement creative Cloud.

Quelqu'un a une idée de ce qu'il se passe ? Merci

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hello @Cesar24999824t4o6,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.


Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.

 

Thanks,
Anubhav

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