Impossible d'enregistrer

Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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Bonjour !

 

J'ai un problème sur illustrator, je ne peux plus enregistrer mes fichier en format Ai cependant sous les autres format je peux. J'ai déja désinstallé le logiciel, j'ai fait les MAJ, j'ai éteind mon ordi, j'ai suivis les instructions d'adobe mais rien n'y fait le problème perssiste toujours. Je vous ai mis en pièce jointe une photo du message que je reçoit lorsque je veux enregistrer mon travaille en AI, j'ai aussi été sur "en savoir plus" et j'ai suivis toutes les instructions mais le problème me colle au basket. 

 

Je vous remercie d'avance pour vos réponseCapture d’écran 2022-03-18 à 21.45.15.png

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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Thank you for your answer, my problem is solved when I went to "illustrator preference > file management > Turn OFF "Save in Background"

 

Regards,

Amel merzouk

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi @Amel236541364o20,

 

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the following workaround.

Go to Illustrator Preferences > File Handling > Turn OFF "Save in Background." I hope it helps!

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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Hello Anshul_Saini, 
Don't worry it's normal that problème arrive in the world of digital. I try your technique and it works !! 
Thanks you very Much for your help,
 I wish you a good day, 
 
Amel merzouk 

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Glad to hear that it worked for you. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Amel236541364o20,

 

We are glad to inform you that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the "Save in background" setting after updating Illustrator and let us know how it goes.

 

Regards,

Anshul Saini

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