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impossible d'ouvrir fichier illustrator - adobe creative cloud

New Here ,
Mar 22, 2024 Mar 22, 2024

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Bonjour, depuis quelques jours je reçoi ce message lorsque j'ouvre des fichiers illustrator à partir des bibliothèques CC (peu importe lequel): «cet élément ne peut pas être modifié dans illustrator, mais il peut être importé dans un document. pour importer un élément, faites-le glisser dans un document ouvert.» Ça ne m'avait pas causé de problème jusqu'à maintenant et n'avait pas trouvé quoi faire avec ce message: Capture d’écran, le 2024-03-22 à 12.05.22.png

 

J'ai créer un fichier ai hier, travaillé dedans et l'ai enregistré dans une bibli CC. Ce matin j'essaie de l'ouvrir, ça ne fonctionne pas. Le même message apparaît, mais rien ne se passe. L'image (l'icône) du fichier est noir.

Capture d’écran, le 2024-03-22 à 12.24.24.png

 

Je suis allé voir sur Adobe en ligne, le fichier est noté comme «introuvable» ou «chargement impossible».

Capture d’écran, le 2024-03-22 à 12.14.56.png.    Capture d’écran, le 2024-03-22 à 12.21.24.png

 

Y a-t-il une façon que je puisse récupérer mon fichier sans devoir tout recommencer? Et surtout, comment faire pour ne plus que ça recommence?

 

Note: il n'est pas possible d'enregistrer une copie sur mon ordinateur, ou de voir l'historique des versions.

Merci!

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Adobe
Community Expert ,
Mar 22, 2024 Mar 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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I would first try to troubleshoot by signing out and then into the Creative Cloud. And what happens if you do drag it into an AI file, is it then editable?

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New Here ,
Mar 22, 2024 Mar 22, 2024

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Hello, I tried both solutions (deconnect from CC, reboot the computer, drag the file into another Ai file...) nothing works sadly.

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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Can you tell me your process of saving?

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New Here ,
Mar 25, 2024 Mar 25, 2024

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I create a CC library and name it, and then I create my Ai file on my computer and save it on my computer. Then I drag and drop it in my library in CC (because I don't seam to be abble to create a file in adobe CC directly). and then I work on the files normally. For one of the corrupted file I duplicated the one I already had and then modified it.

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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So these have been files that you saved to Creative Cloud (AIC files)?

Or Illustrator files that you dragged into a library?

Or Illustrator assets that you dragged into a library?

Or something else?

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New Here ,
Mar 25, 2024 Mar 25, 2024

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illustrator files that I dragged into a CC library, and don't seem to be able to create and save an Ai file in the CC libraries, I have to create it on my computer first.

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