Impossible d'ouvrir illustrator. Erreur 205

New Here ,
Jan 28, 2021 Jan 28, 2021

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Bonjour,

 

Il m'est impossible d'ouvrir illustrator. Le message suivant apparait à l'ouverture: 

"Illustrator a rencontré une erreur et doit se fermer.

Vous ne pouvez pas utiliser Illustrator pour le moment. Contactez le Service clientèle et précisez le code de référence 205 pour savoir comment résoudre le problème."
 
J'ai essayé de desinstaller et de réinstaller mais rien n'y fait. 
 
Quelqu'un aurait la solution? 
Toutes mes autres applications fonctionnent parfaitement (photoshop, indesign...)
 
merci !!!
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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Hola,

a mí me ha pasado hoy mismo. Ayer funcionaba y hoy me dice que no puede abrirlo con el error 205.

Dónde está el servicio al cliente? Quién nos ayuda? estoy pagando por un producto que no funciona, y no hay manera de contactar con Adobe!!!

Si alguien me puede ayudar se lo agradecería.Captura de pantalla 2021-11-23 a las 18.43.09.png

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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PEnsaba que el problema era mi macOS y lo he actualizado, pero sigue pasando lo mismo. Me gustaría instalar una versión más anterior de las que me ofrece mi plan. PEro no sé cómo... Adobe! esto no es servicio al cliente!

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Advocate ,
Nov 24, 2021 Nov 24, 2021

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This is the Adobe Support Community, not Adobe customer service, you can contact Adobe through Creative Cloud...

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Sorry Met1. Can anyone explain me the difference? I have a problem with Adobe Illustrator, not with Creative Cloud. So Adobe Support Community cannot help me? Sorry but I don't understand!!!!

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Advocate ,
Nov 24, 2021 Nov 24, 2021

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Creative Cloud IS Adobe, there's a contact tab right there, but let me search the web for you... yeah, I found this: https://www.adobe.com/about-adobe/contact.html

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Many many thanks Met1!!! it is not easy at all to find a contact phone.

Otherwise I've been able to install my illustrator in other imac. I think the problem is my old miniMac. But it's incredible that it happened suddently. No system updates, no illustrator update... just one day to another.

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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Hi @eva maria21903992x3pa,

 

Sorry about the trouble. I hope your issue is resolved by now. Generally, Error 205 indicates that your installed Illustrator file has become corrupted. For more details, you may check out this help article (https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error205). I hope it helps!

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 28, 2021 Nov 28, 2021

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Thank you Anshul.

Finally I've got in touch by phone with adobe. Technical support was incredible right and resolved my problem with a remote session. If I ever have a problem, I will not hesitate to call again. Very professional!!

 

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