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Impossible d'ouvrir un fichier illustrator avec un gradient libre

Community Beginner ,
Nov 08, 2024 Nov 08, 2024

Bonjour,

Hier, j'ai travaillé sur une illustration utilisant des "Gradients" libres. 

Aujourd'hui, je souhaite réouvrir le fichier de l'illustration ainsi que le document dans lequel le visuel a été incorporé, mais lorsque je double-clique sur le fichier, rien ne se passe. 


Dans Illustrator, j'arrive à ouvrir d'autres fichiers .ai et à importer les fichiers qui refusent de s'ouvrir, mais si je tente via le panneau lien de "Modifier via l'original", c'est illustrator qui plante... J'ai essayé sur mon Macbook Pro et mon IMac, même problème donc cela ne vient pas de l'ordinateur.

 

Ci-joint, le lien vers la capture de mon écran

J'ai plusieurs versions de l'illustration et je rencontre le même problème, je pense donc que c'est le "Gradient libre" qui empêche le fichier de s'ouvrir. Suis-je la seule dans ce cas ? Avez vous une solution ?...

 

Merci d'avance !

Léa.

TOPICS
Bug , Draw and design , Tools
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correct answers 1 Correct answer

Adobe Employee , Nov 25, 2024 Nov 25, 2024

Hi @Neelen,

 

I’m glad to hear that the PDF worked for you! Here’s what I did to resolve the issue:

 

I opened your file directly in Illustrator. Upon opening it, I received a dialog message about missing links and selected “Ignore All Links.” This allowed the file to open successfully. After that, I resaved the file as an AI file and simply changed the extension from ”.ai” to ”.pdf” to upload it here since the community platform doesn’t support direct uploads of ".ai" files.

 

There wasn’t anyt

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Adobe Employee ,
Nov 08, 2024 Nov 08, 2024

Hello @Neelen,

I'm sorry to hear about your experience. Would you mind sharing a link to a sample file after uploading it to a file-sharing service like Google Drive/Dropbox, so I can try and replicate this behavior on my end?

Looking forward to hearing from you.

 

Anubhav

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Community Beginner ,
Nov 08, 2024 Nov 08, 2024
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Adobe Employee ,
Nov 08, 2024 Nov 08, 2024

Hello @Neelen,

Thanks for sharing the file. I tried replicating this behavior on my end but could not. Would you mind checking if Illustrator behaves this way with new documents as well?

Also, kindly confirm the OS/Illustrator version, and share a screen recording of your exact workflow, so I can better assist you.

Looking forward to hearing from you.

Anubhav

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Community Beginner ,
Nov 08, 2024 Nov 08, 2024

Hi @Anubhav M !

 

So did you succeed to open my file ? 😶

I tried to open another document / create a new (empty) file and everything is fine.


For Illustrator's version, I worked on the 29.0.1 (2025) and reinstalled the 28.7.1 (2024) and no one worked to open the file...  

I'm on Mac OS Sonoma 14.4.1.

 

About my workflow, I tried a personnal configuration and a "initial" one, but it doesn't work either... 😔 I send you a screenshot tomorrow.

Regards,

Lea.

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Community Beginner ,
Nov 09, 2024 Nov 09, 2024

Hi @Anubhav M  , here is the screenshot of my workflow 🙂 As you can see, nothing very original

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Community Beginner ,
Nov 15, 2024 Nov 15, 2024

Hello @Anubhav M ! Did you find a solution ? 🤞

 

Regards,
Léa.

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

Hi @Neelen,

 

Thank you for your patience! I recommend resetting your preferences to see if that resolves the issue. Please make sure to back up your preferences before doing this, as they will be lost in the process.

 

Also, try opening the attached PDF in Illustrator and see if that works. If the problem persists, you can try opening the file in Safe Mode to isolate any potential conflicts.

 

Let me know how it goes, and I’ll be here if you need further assistance!

 

Best regards,

Anshul Saini

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Community Beginner ,
Nov 24, 2024 Nov 24, 2024

Hello @Anshul_Saini !


I opened the PDF and everything is fine ! What did you do ? / How did you succeed to open the .ai file and convert it to PDF ? 

 

Regards,
Léa.

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024
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Hi @Neelen,

 

I’m glad to hear that the PDF worked for you! Here’s what I did to resolve the issue:

 

I opened your file directly in Illustrator. Upon opening it, I received a dialog message about missing links and selected “Ignore All Links.” This allowed the file to open successfully. After that, I resaved the file as an AI file and simply changed the extension from ”.ai” to ”.pdf” to upload it here since the community platform doesn’t support direct uploads of ".ai" files.

 

There wasn’t anything unique or special about the process on my end. I’d recommend checking the location of your file’s links. Ensure that both the file and its links are in the same directory, as mismatched file paths could be causing the issue.

 

If this doesn’t fully resolve your problem or new challenges arise, let me know—I’ll be happy to assist further!

 

Best regards,

Anshul Saini

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