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Impossible to get my files in Illustrator from the creative cloud

New Here ,
May 06, 2023 May 06, 2023

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it says inside Illustrator that I don't have the rights, although they appear in the Creative Cloud Desktop

 

Thanks for your help

 

Capture d’écran 2023-05-06 181116.png

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Import and export

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Adobe
Mentor ,
May 09, 2023 May 09, 2023

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Try logging out of CC, then restart your computer, then log in to CC...

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Adobe Employee ,
May 10, 2023 May 10, 2023

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Hello @francescp,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Met1 helped resolve the problem. If not, kindly try right-clicking on the file from the Creative Cloud Desktop app and downloading it to check if it helps.

 

If not, kindly share a link to the file here (https://helpx.adobe.com/creative-cloud/help/share.html), so we can check it on our end.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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