Impossible to get my files in Illustrator from the creative cloud

[francescp]

it says inside Illustrator that I don't have the rights, although they appear in the Creative Cloud Desktop

Thanks for your help

[Met1]

Try logging out of CC, then restart your computer, then log in to CC...

[Anubhav Majumder]

Hello @francescp,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Met1 helped resolve the problem. If not, kindly try right-clicking on the file from the Creative Cloud Desktop app and downloading it to check if it helps.

If not, kindly share a link to the file here (https://helpx.adobe.com/creative-cloud/help/share.html), so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav