In Illustrator, Arial Regular shows in the Fonts menu in the M's

Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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In Illustrator, Arial Regular shows in the Fonts menu in the M's not in the A's. version 26.4.1 Windows 10.  All the other Arials I have installed show in the proper locations in the A's. I have tried installing a different copy of Arial from another computer, but it does the same thing. What can I do to get it listed in the menu cvorrectly?image.png

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Community Beginner , Sep 12, 2022 Sep 12, 2022

Thank you for your response.  I have finally been able to get back to solving this issue.  I did your suggestions, but it did not solve the problem.  In the process I did discover that I was having some kind of conflict with another font, MERMAID.ttf.  I went to the font list in Photoshop to see if ARIAL was in the M's there also. And instead I had MERMAID.  So I deleted the Mermaid font, deleted the Arial font, restarted my computer, reinstalled Arial.  And now Arial is back in the A's where it

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Adobe Employee ,
Sep 05, 2022 Sep 05, 2022

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Hi there,

 

We are sorry for the trouble & delayed response. Would you mind checking if clearing the system font cache, then reinstalling the Arial font, resetting Illustrator preferences manually and then launching Illustrator to see if that helps?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.
 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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Thank you for your response.  I have finally been able to get back to solving this issue.  I did your suggestions, but it did not solve the problem.  In the process I did discover that I was having some kind of conflict with another font, MERMAID.ttf.  I went to the font list in Photoshop to see if ARIAL was in the M's there also. And instead I had MERMAID.  So I deleted the Mermaid font, deleted the Arial font, restarted my computer, reinstalled Arial.  And now Arial is back in the A's where it belongs, in all my Adobe programs.  Thanks for your help.

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Adobe Employee ,
Sep 18, 2022 Sep 18, 2022

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Glad to hear that you were able to identify the issue & resolve it. Thanks for sharing the resolution with us.

 

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,
Anshul Saini

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