installation failed for illustrator

New Here ,
Jun 15, 2022 Jun 15, 2022

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Whilst trying to instal illustrator, it says "There was a problem installing Illustrator".

Can we fix this?

is there a solution from adobe.

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correct answers 1 Correct answer

Adobe Employee , Jun 15, 2022 Jun 15, 2022
Hi @Hariprasad243723464221, We are sorry to hear about that. This generally happens when you are trying to install the app that could not be installed as it is not available natively for ARM devices or your system doesn't meet the minimum requirements. Would you mind sharing your system specification as asked by @italosan? This will help us check whether your system is compatible with our apps or not. Looking forward to your response. Regards, Anshul Saini #Marking correct to highlight

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Hi, could you list the features of your computer?

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Hariprasad,

 

You can also try to ask over here,

https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install

 

But you will need to give the answers already asked for by italosan.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi @Hariprasad243723464221,

 

We are sorry to hear about that. This generally happens when you are trying to install the app that could not be installed as it is not available natively for ARM devices or your system doesn't meet the minimum requirements.

 

Would you mind sharing your system specification as asked by @italosan?

This will help us check whether your system is compatible with our apps or not.

 

Looking forward to your response.

 

Regards,

Anshul Saini

 

#Marking correct to highlight

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