installation illustrator sur nouveau PC

New Here ,
Apr 12, 2022 Apr 12, 2022

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Bonjour à tous,

J'ai acheté un nouveau PC et je souhaite transférer illustrator CS6 de l'ancien PC sur le nouveau

Je n'ai pas accès au numéro de série à partir du code d'achat de la boite.

Merci pour vos conseils.

Jacques

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Sync and storage

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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Did you register that version with Adobe?

In that case there might be a very small chance to get the serial number.

Otherwise not so much.

 

In any case: the only folks who can help you with it would be Customer Care: https://helpx.adobe.com/contact.html
They would need proof of purchase.

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Bonjour madame, monsieur,

Je vous remercie pour votre aimable réponse et vous confirme avoir apporté la preuve de mon achat dans mon précédnet mail en fournissant les références de la boite du logiciel achetée à la FNAC en mai 2014.

Je vous remercie pour votre suivi afin de me permettre de récupérer l'accès à mon logiciel pour l'installer sur mon nouveau PC.

Sincères salutations.

Jacques Lavillette

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi @Jacques239794638vgt,

 

Thanks for reaching out. You can retrieve your serial no. for CS6 by following the steps suggested in this help article (https://helpx.adobe.com/download-install/kb/find-serial-number.html).

Note: As @Monika Gause said, there is a chance you won't be able to retrieve your serial no, or there can be difficulty retrieving it if you didn't register your product or bought it from Adobe.com

 

I hope it helps!

 

Regards,

Anshul Saini

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