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Installation Problem

New Here ,
Aug 14, 2022 Aug 14, 2022

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What is the problem here?

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How to

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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Check your screen settings. It seems the installer is simply unable to determine your screen size and DPI and renders the dialog incorrectly. If you have modified any of that stuff, revert to default settings. Otherwise try to enforce a specific "safe" resolution liek standard HD (1920 x 1080) and see if it works. Once installed you can always revert back to what you had before.

 

Mylenium

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi @Rakib25643607tz6h,

 

Sorry for the trouble. I agree with @Mylenium. It seems like a DPI setting issue. Go to Display Settings and set the DPI to 100% or default, which should fix the issue. Also, you can try downloading Illustrator online from the Creative Cloud Desktop app or from this link (https://creativecloud.adobe.com/apps/all/illustrator/installation?locale=en).

 

Please feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Thanks both of you for your reply but sadly i'm still facing the same problem. I've followed your advice (like resetting display settings, scaling resolution low to high, also tried tweaking some property settings ) but still can't seeing the installer button.

 

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Thanks for trying the steps @Rakib25643607tz6h. I would recommend downloading & installing the app from the Creative Cloud desktop app.

 

Let us know if you face any challenges while installing the app from the Creative Cloud app as well.

 

Regards,

Anshul Saini

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