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Intel Arc B580 Graphics Card

New Here ,
Feb 12, 2025 Feb 12, 2025

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Intel Arc B580 graphics card unable to enable the GPU function of Adobe Illustrator?

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Feature request

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Adobe
Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Hello @Enthusiastic_wisdom1010,

Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/42V86Bg) and checking if it helps?

Also, try running Illustrator
under a different administrator account (Windows) and share your observations.

If the problem persists, we'd need some more information to be able to help you with this scenario:

 

For Windows computers:

 

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

 

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

 

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

 

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Feb 13, 2025 Feb 13, 2025

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New Here ,
Feb 13, 2025 Feb 13, 2025

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After installing the latest Arc B580 driver, I still cannot turn on the GPU function of Illustrator

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Adobe Employee ,
Feb 14, 2025 Feb 14, 2025

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Hello @adventurous_helper5E47,

Would you mind confirming if Illustrator behaves this way with all files? Also, kindly share a small screen recording of the problem, so I can check it with the team.

Looking forward to hearing from you.

 

Anubhav

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